“More value is added through problem definition than through problem answer”,
“ The problem is rarely what they said it was at first”
David Maister, ‘The Trusted Advisor’
 

Problem Identification for Planning–At What Level are the Real Problems and Issues?
 

How We Do it - Business Intelligence Tools

"If you can't define it or measure it - you can't fix it"

Audits – customized interviews with your partners, clients customers and employees provide an early warning system as well as a pipeline of ideas for customer and employee retention and internal /external growth.

ScoreCards - internal and/or external ratings on a set of key indicators which provide a benchmark for tracking change and progress.

Problem Solver - Custom problem solving or concept evaluation, using workshops or focused discussion.