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Like the proverbial frog in the pot of water that slowly starts to boil, we didn't realize that many of our problem resolution processes were no longer designed from a customer's point of view. |
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Laura Bosworth, Customer Service, Dell Inc., Globe and Mail
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Business success is built through the right people (clients, customers, employees, members, students,
suppliers, investors) and the right processes (marketing, administration and operations). Even
the most successful companies need help from time to time.
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